Effective Date: 7th December, 2024
Last Updated: 6th February, 2021
ShareYrHeart (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the personal information of our users, including both patients and mental health professionals (collectively referred to as you or users), when you visit our website ShareYrHeart use our services, or interact with our platform.By using ShareYrHeart, you agree to the terms of this Privacy Policy. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
We collect both personal and financial information from users in different contexts, including when you sign up, use our services, or make payments.
For Patients
- Full name, email address, phone number
- Health-related information (e.g., symptoms, therapy needs) as part of the service request process
- Appointment history, feedback, and reviews for mental health professionals
- Any other details voluntarily provided during your interactions with the platform
For Mental Health Professionals
- Full name, professional title, qualifications, certifications, experience, and other professional details
- Contact information (e.g., email, phone number)
- Payment details (e.g., bank account or payment processor information) for compensation
- Profile pictures, practice information, and availability schedule
Payment information
When making payments for services, both patients and professionals are required to provide payment details (e.g., debit/credit card information). We do not store this payment information directly. Instead, we use a secure, third-party payment processor to handle and protect your financial data.
Technical Data
How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To connect patients with mental health professionals, manage appointments, and facilitate communications between users.
- Account Management: To create and manage your account, verify your identity, and provide support as needed.
- Processing Payments: To process payments for services, including fees for consultations or any other paid services.
- Improving Services: To enhance and personalize your experience on the platform, analyze usage trends, and improve the quality of the services offered.
- Communications: To send you relevant information regarding your account, appointments, or service updates, and respond to your inquiries or feedback.
- Compliance with Legal Obligations: To comply with applicable laws and regulations, such as for tax reporting or legal disputes.
How We Protect Your Information
We take the security of your personal and financial information seriously. To protect your data, we employ industry-standard security measures, including:
Encryption
Sensitive data, such as payment information, is transmitted via secure channels using SSL (Secure Socket Layer) encryption.
Access Control
We restrict access to your personal data to authorized personnel only who need to process your information in connection with the services provided
Payment Processing
For payment-related information, we use trusted third-party processors that comply with industry standards, such as PCI-DSS (Payment Card Industry Data Security Standard), to securely handle your payment details.
However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With Service Providers: We may share your personal and payment information with trusted third-party vendors and service providers who assist in delivering our platform services (e.g., payment processors, IT support, etc.).
- With Professionals: Your information, including your health-related data, may be shared with the mental health professionals you select for consultation. This is essential for providing you with the services you request.
- For Legal Compliance: We may disclose your personal information if required by law, court order, or legal process to protect our rights, comply with a legal obligation, or protect the safety of others.
- With Your Consent: We may share your information with third parties if you provide explicit consent for such sharing.
Your Rights and Choices
AccessYou have the right to request access to the personal information we hold about you.
- Correction
If your personal information is inaccurate or incomplete, you have the right to request corrections.
- Deletion
You may request that we delete your personal data, subject to any legal obligations we may have to retain it.
- Opt-Out
You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
- Data Portability
In certain circumstances, you may request a copy of your personal data in a structured, commonly used format.
Retention of Data
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed for these purposes, we will securely delete or anonymize it.
International Data Transfers
ShareYrHeart may operate internationally, and your personal information may be transferred and processed outside your country of residence, including countries that may not have the same level of data protection laws as your country. By using our services, you consent to the transfer of your information to these countries.
Childrens Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of our platform. When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
By using the ShareYrHeart platform, you acknowledge that you have read, understood, and agree to these Privacy policy.